0808 800 8000                               helpline@mssociety.org.uk
Freephone Helpline number                 Helpline email service

Open Monday to Friday 9am - 9pm (closed bank holidays) 

Thank you to everyone who took part in our annual Caller Feedback Survey 2010

  We are now analysing the results of our 2010 survey that was carried out throughout November and December. Watch this space for a summary of the results, to see what you all told us about the helpline.

Thank you for your feedback - we will do our best to improve the helpline in 2011 in line with your suggestions.

We welcome your comments at any time: just call or email us.  

What we offer

Support from the Helpline
For people with MS and those close to them, MS can be distressing and difficult to deal with. The Helpline is here to provide support and a listening ear for anyone affected by MS. Sometimes it can be hard to talk to family and friends about the things that are on your mind; the Helpline offers a non-judgemental listening service.

"Having spoken to a helpline worker I feel I have a lot more support as prior to this I was feeling quite alone and abandoned. It was very reassuring to speak to someone who listened."

Information from the Helpline
You can ask us about anything to do with MS. We provide up-to-date, evidence-based information about MS, including:

  -symptoms         -diagnosis

  -benefits            -employment

  -treatments        -discrimination

  -research           -health and social care

We are here to talk things through and explore your options, however, we are not medically qualified and we do not give advice.

"I have found the information that you have provided by email very informative and personal too."
 

How can I contact the Helpline?

• By telephone: Freephone on 0808 800 8000
  
  
• By email: helpline@mssociety.org.uk
  
  
• By letter: MS Helpline, MSNC, 372 Edgware Road, London, NW2 6ND
  
  
• In person: At the MS National Centre (please call to make an appointment)

 

Who can contact the Helpline?

You can contact the Helpline whether you are newly diagnosed, have lived with the condition for many years, or are a carer, relative or friend. You can contact us if you are being tested for MS or are unsure about a diagnosis.

MS Health and social care professionals can also use the MS Helpline service.

You do not need to be an MS Society member to use the Helpline.

If English is not your first language you can speak to a Helpline Officer in over 150 languages, via a translation service: read more about Helpline services 
 

Is the Helpline confidential?

All calls and emails to the Helpline are confidential. Enquiries remain confidential but may occasionally be monitored for training purposes and to ensure quality of service. 

Is the Helpline number free?

The Helpline number is free to call from most UK landlines and from the following mobile networks: Orange, O2, T-Mobile, 3, Tesco Mobile, Virgin and Vodafone.  

What if I can't get through to the Helpline?

The Helpline can get very busy. If you have difficulty getting through to a Helpline worker, you can leave a message and someone will call you back as soon as possible. Please note, the Helpline can’t return calls to people who have an anonymous call-barring system.

The evenings can be quieter, so don't forget we're open until 9pm. 

Find out more about the Helpline

This takes you to more information about about the Helpline, including our translation service and the Disability Law Service.